Position Overview

We are seeking a compassionate, organized, and highly professional Receptionist to be the first point of contact for our clients. As the face of All-Mercy, you set the tone for every client’s experience, from the first hello to the final goodbye. Your presence makes people feel welcomed, seen, and safe.

Key Responsibilities

Patient Experience & Front Desk

• Provide comprehensive psychiatric evaluations and assessments.
• Diagnose and treat mental health disorders.
• Prescribe medications and other treatments as necessary.
• Develop and implement individualized treatment plans.
• Collaborate with a multidisciplinary team of healthcare professionals.
• Conduct therapy sessions with patients.
• Document patient care in electronic medical records and ensure compliance with regulations and standards.
• Educate patients and families about mental health conditions and treatment options.
• Participate in continuous quality improvement initiatives.

Scheduling & Communication

• Schedule, reschedule, and confirm appointments with accuracy and empathy
• Send appointment reminders via phone, email, or text
• Coordinate provider calendars to ensure smooth daily operations

Administrative Support

• Maintain and update patient records using the EHR system
• Process payments, issue receipts, and provide billing support
• Manage incoming/outgoing mail, faxes, and deliveries
• Monitor office supply levels and reorder as needed

Confidentiality & Compliance

• Uphold HIPAA guidelines and protect patient confidentiality at all times
• Report any concerns regarding safety, privacy, or workflow to the appropriate c

Team Collaboration

• Assist clinical team with administrative tasks
• Support office events, wellness workshops, and community outreach efforts

Qualifications

• High school diploma or equivalent (Associate degree or healthcare admin experience preferred)
• 1+ year of customer service or front desk experience (mental health or medical setting is a plus)
• Strong organizational and multitasking skills
• Empathetic, respectful, and professional in all client interactions
• Comfortable with technology, scheduling software, and electronic records systems

Why Join Us?

At All-Mercy, you’re not just a receptionist, you’re a crucial part of a mission-driven team. We value your emotional intelligence, your calm under pressure, and your ability to bring a human touch to healthcare.

Office Location

We’re excited to welcome you to our NEW in-person location.

4200 South Fwy (Tower) Fort Worth, TX 76115 (In the Tower Opposite Fiesta)

To apply, fill in the form below or please send your resume to:

Email: info@allmercypic.com